Friends First was delighted to be named as Life Assurance Firm of the Year 2016 at the recent Business & Finance ‘Business2Business Awards’.
The Business & Finance ‘Business2Business Awards’ aim to recognise and reward business excellence across all service sectors and are awarded once a year to companies that provide an excellent and unique level of service to their clients.
Friends First are dedicated to maintaining high standards in the Irish market and have a Quality and Excellence framework in place since 2002. At the end of 2015, we successfully retained our EFQM 5 star accreditation and were awarded the Ireland Excellence Award.
Our belief is that having a strong framework and strategy in place using the EFQM model is essential to ensuring that we remain focused on our customer and what is best for our customer in an increasingly competitive environment.
Commenting on the Award, Tom Browne, CEO, Friends First said, “We are delighted to have been awarded the title of Life Assurance Firm of the Year as this acknowledges the effort that all staff are putting into achieving the company goals and their contribution to the success of the company. This external recognition of our approach and strategy is affirmation that it is having the desired impact on our customers.”