At Friends First, we are committed to looking after your needs and delivering quality customer service. Whether you are seeking to make changes to your policy, get an update on its performance, download a form, or make a claim, we are here to help.
Forms and guides
Here is access to the most frequently used forms and guides that you might need.
Making a claim
If you want to make a claim on your Friends First protection policy, or withdraw funds from your savings plan, investment plan or Approved Retirement Fund (ARF), we are here to guide you through the process.
We make it easy for you to give us your feedback on our products and customer service in whatever way suits you: online, by post or over the phone.
Making a complaint
We aim for excellence but sometimes we may not meet your expectations. If you need to make a complaint, here’s how.
Charges & Fees
Here is a quick guide to the charges and fees that may apply to your Friends First policy.
Find the policy conditions for the current range of Friends First products.
Key information documents
Find the key information documents relevant to the Friends First investment products.