We aim for excellence but sometimes we may not meet your expectations. By letting us know your issue or concern, we can better assist you.
When it comes to dealing with complaints from our customers, our objectives are simple. We want to:
- Make it easy for you to get in touch with us
- Listen to your concerns
- Investigate your complaint
- Keep you updated with our findings
- Ensure the problem doesn’t happen again
How to make a complaint
Write to us
Customer Relations Manager
Friends First Life Assurance Company dac
Friends First House
Cherrywood Business Park
Lo-Call:1890 923 308
Our Customer Service Team is available Monday to Friday 9am-5pm.
Talk to your Financial Broker
You can also ask your Financial Broker or legal advisor to raise a concern on your behalf.
How we manage your complaint
We abide by the Central Bank of Ireland’s Consumer Protection Code when we handle customer complaints. When we receive your complaint we will aim to resolve, clarify or explain any issue within five days.
If that is not possible, we will contact you to let you know that we have received your complaint, tell you who is handling the matter, and give you an idea of when we expect to reply to your complaint.
We will keep you informed of progress but if after our investigation you are still not satisfied with the outcome, then please contact us again, or refer the matter to the Financial Ombudsman.